The term "AI Service Management" (AISM) refers to the growing use of AI in service management to boost productivity, enhance customer experiences, and simplify operations across several industries. Teams from several business groups, including IT operations, R&D, HR, and customer service, are investigating how to use AI to improve their procedures and results. This broad interest highlights how AI has the ability to revolutionise service management.
The buzz around AI has been building for years, but the question remains: how is this transformative technology truly impacting service management teams? A recent State of AI in Service Management report by Atlassian sheds light on the current landscape, offering data-backed insights that separate AI hype from on-the-ground reality.
According to the report, 88% of organisations are already using AI to some degree in their service management operations. This widespread adoption underscores the strategic importance that businesses place on AI, recognizing its potential to drive increased efficiency, improved customer experiences, and innovative decision-making.
Although there is a noticeable buzz about AI, the research also identifies some reluctance that businesses are facing. 72% of respondents, for instance, voiced worries about the security of AI tools, while additional difficulties include the requirement to upskill personnel and precisely calculate the return on investment.
To help navigate this evolving landscape, Atlassian is hosting a must-attend webinar featuring expert perspectives from Atlassian product managers and an industry-leading Atlassian customer, Thumbtack. During this interactive session, you'll learn:
How Thumbtack Harnessed AI to Streamline Service Operations and Save 180 Hours Per Month
Hear directly from Thumbtack, an Atlassian client that has effectively included AI into their workflows for service management. You'll get a close-up view of their path, tangible advantages they've experienced, and useful ideas that you can implement inside your company.
Strategies for Addressing AI Adoption Challenges
No AI implementation is without its hurdles. The webinar will explore proven approaches for tackling common challenges, from data privacy concerns to the need for upskilling. You'll walk away with a roadmap to navigate these obstacles and set your AI initiatives up for long-term success.
Whether you're just beginning your AI journey or looking to optimise your existing initiatives, this webinar is an opportunity you can't afford to miss. AI is no longer a futuristic concept; it's a present-day reality that is rapidly reshaping service management across industries.
Join us for this exclusive webinar to gain the insights and practical guidance you need to harness the transformative power of AI in your service management operations.
Register now to secure your spot and position your organisation for success in the AI-driven future.