Agile

Discover the essentials of Agile project management, where flexibility, collaboration, and continuous improvement drive successful project outcomes.

Modern Service Management: A Guide to Transforming Your IT Operations

Did you know that organisations with mature ITSM processes experience a 45% improvement in customer satisfaction, according to Forrester?...

What is Help Desk Software?

Have you noticed how businesses are handling customer support these days? You may see more companies using specialised software to manage...

Streamlining ITSM Upgrades with Atlassian Jira: The Future of Agile Service Management

We can’t expect to address current issues with outdated thinking and methods. In IT service management (ITSM), the stakes are high, with...

Understanding Service Level Agreements (SLAs) in Jira Service Management

What is a Service Level Agreement (SLA)? A Service Level Agreement (SLA) is a formal contract between a service provider and a customer...

The State of AI in Service Management

The term "AI Service Management" (AISM) refers to the growing use of AI in service management to boost productivity, enhance customer...

Six Steps to Successful Work Management

In Part 1 ( Why Mastering Work Management Tools is Crucial for Organisational Success?) , we discussed the vital need for...

Why Mastering Work Management Tools is Crucial for Organisational Success?

Work management is a system that streamlines individual, team-level, and project-based tasks by providing complete visibility and...

Bridging the AI Mindset Gap: A Guide for Enterprise Leaders

Today’s organisations are already using, experimenting with, or contemplating AI. Business leaders commonly ask, “How can AI impact the...

Mastering Estimation and Forecasting in Agile: Unlocking Efficiency with ActionableAgile™

Agile project management has become the go-to methodology for teams striving to deliver high-quality products efficiently. However, one...

ITSM Connect Boardroom Experience Returns to Accra this September!

ITSM Connect Boardroom Experience is the conference that brings together Africa's IT Service Management ecosystem in person to network,...

Atlassian Rovo: Unleash the Power of AI for Smarter Enterprise Search

In today's data-driven world, businesses are inundated with information. According to IBM, a staggering 402.74 million terabytes of data...

How ITSM Can Support Compliance Standards in the Finance Sector

Compliance with industry regulations is very important in many industries, especially in finance. Financial institutions face strict...

Is Your Team Struggling to Collaborate? Confluence Can Help

In-person, face-to-face conversation is completely different from digital communication, and, in our globally connected world, bringing...

Combining Agile and DevOps: Unlocking Synergies for Superior Software Delivery in 2024

DevOps and Agile are two diverse methods of project management, and software development and delivery with varying approaches to how they...

A Comprehensive Guide to Using Databases in Confluence Database

Keeping teams organised and running smoothly is not an easy task. Emails, papers, and chat channels all contain information. Project...

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