Streamlining ITSM Upgrades with Atlassian Jira: The Future of Agile Service Management
We can’t expect to address current issues with outdated thinking and methods. In IT service management (ITSM), the stakes are high, with...
top of page
Agile
Discover the essentials of Agile project management, where flexibility, collaboration, and continuous improvement drive successful project outcomes.
Understanding Service Level Agreements (SLAs) in Jira Service Management
What is a Service Level Agreement (SLA)? A Service Level Agreement (SLA) is a formal contract between a service provider and a customer...
The State of AI in Service Management
The term "AI Service Management" (AISM) refers to the growing use of AI in service management to boost productivity, enhance customer...
Six Steps to Successful Work Management
In Part 1 ( Why Mastering Work Management Tools is Crucial for Organisational Success?) , we discussed the vital need for...
Why Mastering Work Management Tools is Crucial for Organisational Success?
Work management is a system that streamlines individual, team-level, and project-based tasks by providing complete visibility and...
Bridging the AI Mindset Gap: A Guide for Enterprise Leaders
Today’s organisations are already using, experimenting with, or contemplating AI. Business leaders commonly ask, “How can AI impact the...
Mastering Estimation and Forecasting in Agile: Unlocking Efficiency with ActionableAgile™
Agile project management has become the go-to methodology for teams striving to deliver high-quality products efficiently. However, one...
ITSM Connect Boardroom Experience Returns to Accra this September!
ITSM Connect Boardroom Experience is the conference that brings together Africa's IT Service Management ecosystem in person to network,...
Atlassian Rovo: Unleash the Power of AI for Smarter Enterprise Search
In today's data-driven world, businesses are inundated with information. According to IBM, a staggering 402.74 million terabytes of data...
How ITSM Can Support Compliance Standards in the Finance Sector
Compliance with industry regulations is very important in many industries, especially in finance. Financial institutions face strict...
Is Your Team Struggling to Collaborate? Confluence Can Help
In-person, face-to-face conversation is completely different from digital communication, and, in our globally connected world, bringing...
Combining Agile and DevOps: Unlocking Synergies for Superior Software Delivery in 2024
DevOps and Agile are two diverse methods of project management, and software development and delivery with varying approaches to how they...
A Comprehensive Guide to Using Databases in Confluence Database
Keeping teams organised and running smoothly is not an easy task. Emails, papers, and chat channels all contain information. Project...
Unleash Your Team's Full Potential with the All-New Jira
Atlassian has combined the best of Jira Software and Jira Work Management into a single, powerful platform, simply called Jira. This...
Boost Productivity and Customer Satisfaction with ITSM Tools: Key Features to Look For
In the current day and age, you need an efficient IT team to boost your organisation's productivity and create a lasting impression not...
bottom of page