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Agile
Discover the essentials of Agile project management, where flexibility, collaboration, and continuous improvement drive successful project outcomes.
Integrating IT Asset Management to Enhance Sustainability and Reduce Carbon Footprint
Your IT department is a hidden carbon culprit, silently bloating your operational costs and sabotaging your hard-fought sustainability...
Jira for Non-Tech Teams: How to Manage Projects Easily
Is your team drowning in spreadsheets and endless email threads? You're not alone. Non-technical teams waste an average of 1.2 hours of...
5 Ways Jira Can Help Your Business in 2025
Today, organisations are always attempting to simplify processes and increase team cooperation. And they are doing this for good reason....
Modern Service Management: A Guide to Transforming Your IT Operations
Did you know that organisations with mature ITSMÂ processes experience a 45% improvement in customer satisfaction, according to Forrester?...
What is Help Desk Software?
Have you noticed how businesses are handling customer support these days? You may see more companies using specialised software to manage...
Streamlining ITSM Upgrades with Atlassian Jira: The Future of Agile Service Management
We can’t expect to address current issues with outdated thinking and methods. In IT service management (ITSM), the stakes are high, with...
Understanding Service Level Agreements (SLAs) in Jira Service Management
What is a Service Level Agreement (SLA)? A Service Level Agreement (SLA) is a formal contract between a service provider and a customer...
The State of AI in Service Management
The term "AIÂ Service Management" (AISM) refers to the growing use of AIÂ in service management to boost productivity, enhance customer...
Six Steps to Successful Work Management
In Part 1 ( Why Mastering Work Management Tools is Crucial for Organisational Success?) Â , Â we discussed the vital need for...
Why Mastering Work Management Tools is Crucial for Organisational Success?
Work management is a system that streamlines individual, team-level, and project-based tasks by providing complete visibility and...
Bridging the AI Mindset Gap: A Guide for Enterprise Leaders
Today’s organisations are already using, experimenting with, or contemplating AI. Business leaders commonly ask, “How can AI impact the...
Mastering Estimation and Forecasting in Agile: Unlocking Efficiency with ActionableAgileâ„¢
Agile project management has become the go-to methodology for teams striving to deliver high-quality products efficiently. However, one...
ITSM Connect Boardroom Experience Returns to Accra this September!
ITSM Connect Boardroom Experience is the conference that brings together Africa's IT Service Management ecosystem in person to network,...
Atlassian Rovo: Unleash the Power of AI for Smarter Enterprise Search
In today's data-driven world, businesses are inundated with information. According to IBM, a staggering 402.74 million terabytes of data...
How ITSM Can Support Compliance Standards in the Finance Sector
Compliance with industry regulations is very important in many industries, especially in finance. Financial institutions face strict...
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