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Recent Articles
Understanding Versions in Jira: Importance, Creation, and Best Practices for Effective Project Management
What Are Versions in Jira? In Jira , a version represents a specific stage in a project’s lifecycle — often tied to a product release, sprint milestone, or significant deliverable. Think of it as a label that groups together issues scheduled for completion in a certain release. Using versions helps teams plan, track, and communicate progress across complex projects. For instance, “Version 1.0” might include initial launch tasks, while “Version 2.0” captures upcoming enhance
How to Automate Dynamics 365 Business Central: 5 Add-Ons That Eliminate Manual Work in 30 Days
Tired of manual processes slowing down your Dynamics 365 Business Central? These Microsoft-certified add-ons automate document management, bank reconciliation, and electronic signatures. See why 10+ companies choose On Point's proven Business Central automation solutions. How to Stop Wasting Time on Manual Business Central Tasks Microsoft Dynamics 365 Business Central handles your core ERP needs beautifully, but smart businesses know that strategic add-ons transform good syst
Understanding Support Tickets: A Guide to Efficient Customer Service Solutions
If you've been on both sides of support tickets for years. As a customer, you've sent countless frustrated messages about broken features, billing issues, and "urgent" problems that needed fixing yesterday. As someone who's managed support teams, you've seen thousands of tickets flow through your systems—some that got resolved in minutes, others that turned into week-long sagas. The difference between a smooth support experience and a nightmare often comes down to understandi
Atlassian
Understanding Versions in Jira: Importance, Creation, and Best Practices for Effective Project Management
What Are Versions in Jira? In Jira , a version represents a specific stage in a project’s lifecycle — often tied to a product release, sprint milestone, or significant deliverable. Think of it as a label that groups together issues scheduled for completion in a certain release. Using versions helps teams plan, track, and communicate progress across complex projects. For instance, “Version 1.0” might include initial launch tasks, while “Version 2.0” captures upcoming enhance
Understanding Support Tickets: A Guide to Efficient Customer Service Solutions
If you've been on both sides of support tickets for years. As a customer, you've sent countless frustrated messages about broken features, billing issues, and "urgent" problems that needed fixing yesterday. As someone who's managed support teams, you've seen thousands of tickets flow through your systems—some that got resolved in minutes, others that turned into week-long sagas. The difference between a smooth support experience and a nightmare often comes down to understandi
Effective Bug Management in Jira for Development Teams
Managing software bugs effectively can make or break your development timeline. When your team discovers a critical issue just days before a product launch, or when customer complaints start flooding in about a recurring problem, having a solid bug management process becomes essential. Jira tracking bugs systematically transforms chaotic problem-solving into organized, trackable workflows that keep your development team focused and productive. Understanding Bug Management in
Creating Effective Backup Strategies for Jira Instances
Data loss can cripple any organization, but when it affects your project management system, the consequences extend far beyond missing files. Your Jira instance contains critical project histories, team workflows, custom configurations, and countless hours of collaborative work that simply cannot be recreated from memory. Whether you're running Jira Cloud, Server, or Data Center, establishing a robust backup strategy isn't just good practice—it's essential for business contin
Top ITSM Ticketing Services In West Africa in 2025
Are your IT support teams in West Africa drowning in scattered requests? And your users are frustrated, and critical issues are slipping through the cracks as you push forward with digital transformation? Relying on outdated methods for handling IT support isn't just inefficient – it's a significant barrier to progress. The potential of your digital journey is immense, but unlocking it requires bringing order to operational chaos. With the African IT sector experiencing rap
Atlassian Cloud Price Adjustments and What You Should Do Before October 15, 2025
What’s Changing? Starting October 15, 2025, Atlassian will adjust Cloud list prices, impacting new purchases, renewals, and upgrades....
Finance
Streamline Document Signing with Business Central-Docusign Integration
According to industry research, businesses spend up to 30% of their time searching for lost documents or chasing signatures. Such...
Onpoint Africa Joins AccounTech Summit 2025 as a Sponsor
Certified Microsoft Partner Brings ERP Solutions to Nigeria's Premier Finance Innovation Conference LAGOS, Nigeria – August 26, 2025 –...
Confluence Update: Enhanced Visibility and Productivity Features for Teams
If you want to make your workflow better, it doesn't necessarily mean you have to undertake a complete overhaul of your existing systems...
Transform Your Expense Management with SRXP Software: Streamline, Automate, and Save Time
Managing expense claims can be a challenging task for any business, whether you're a small startup or a large enterprise. The...
Want To Migrate to Dynamics 365 Business Central? Here’s What To Do.
The phone call came at 9 PM on a Tuesday. "We need to migrate to Business Central, but we can't afford to shut down operations," the...
Essential Features for Accountants in Microsoft Dynamics 365 Business Central
Managing finances in today's complex business environment requires more than basic bookkeeping. Microsoft Business Central delivers a...
Reporting
Reporting
Slash Your BI Costs: How Power BI HUB Is Revolutionizing Financial Reporting Efficiency
Are you contemplating the acquisition of Power BI but are deterred by the high licensing costs associated with each user? In the current...
Why You Need Power BI HUB for Workforce Analytics: Transforming HR Data into Actionable Insights
As organizations expand and workforces become more distributed, conventional methods of HR analytics are failing to meet the demands of...
Microsoft's 2025 Release Wave 1: AI-Powered Enhancements and Key Improvements to Microsoft Business Central
Microsoft’s 2025 Release Wave 1 brings a transformative suite of updates, including new AI-powered capabilities and streamlined processes...
Why you need to get a Microsoft Business Central Partner in West Africa.
Getting a Microsoft BC partner is more important than you think. While the software eases your business processes and makes them more...
Jet Reports: Capture and Store User Input for Data-Driven Insights
Have you ever desired to store user data directly within a Jet Reports report while in report mode? This innovative feature empowers...
Jet Reports vs. Power BI: Everything You Need to Know
When it comes to business intelligence (BI) and data reporting, two tools that stand out are Jet Reports and Power BI. Each has its own...
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