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Recent Articles
Transforming West African Hybrid Work: The Role of Microsoft Business Central
Hybrid work—splitting time between home and office—is here to stay in the Middle East and Africa (MEA). Microsoft’s Work Trend Index...
Why Jira is the Catalyst for Scaling Scrum in West Africa’s Dynamic Business Landscape
There are two types of people talking about applying agile methodologies like Scrum in West Africa’s rapidly evolving business scene....
Essential ITSM Metrics for Operational Efficiency and Customer Satisfaction
The role of IT service management (ITSM) is pivotal in ensuring operational efficiency , customer satisfaction, and overall business...
Atlassian
Why Jira is the Catalyst for Scaling Scrum in West Africa’s Dynamic Business Landscape
There are two types of people talking about applying agile methodologies like Scrum in West Africa’s rapidly evolving business scene....
Essential ITSM Metrics for Operational Efficiency and Customer Satisfaction
The role of IT service management (ITSM) is pivotal in ensuring operational efficiency , customer satisfaction, and overall business...
Best Practices for Crafting an Effective Service Level Agreement (SLA)
A Service Level Agreement (SLA)  is a cornerstone of effective service management that defines expectations and commitments  between a...
AI Chatbots for ITSM: Improving Efficiency and First-Line Support
In 2019, a major telecom provider found itself in crisis. Customers were calling in droves—over 500,000 service requests flooded their...
Upgrading ITSM Systems: A Zero-Downtime Approach
outdated IT Service Management (ITSM) systems can be a major roadblock to success. Legacy tools can lead to sluggish response times,...
The Role of ITSM in Modernizing Cross-Departmental Onboarding
The modernization of onboarding processes through IT Service Management (ITSM) has emerged as a critical strategy for organizations...
Finance
Transforming West African Hybrid Work: The Role of Microsoft Business Central
Hybrid work—splitting time between home and office—is here to stay in the Middle East and Africa (MEA). Microsoft’s Work Trend Index...
Maximizing IT Assets: The Ultimate Guide to ITAM in West Africa
IT Asset Management (ITAM) plays a crucial role in West Africa's digital transformation. As organizations in the region adopt technology...
How to use Dynamics 365 Business Central for your FMCG operations
FMCGÂ companies operating in food, beverages, or wholesale distribution wrestle with tight margins, rapid inventory turnover, and the...
Maximizing Business Efficiency with Microsoft Dynamics 365 Business Central: A Comprehensive ERP Solution
Business management was easier in the past, when companies could get by with disconnected systems and I only had to convince an IT...
Continia: Prevent Invoice Fraud and Protect Your Profits
According to  Flagright , the average cost of an invoice fraud incident for a U.S. company is around $133,000 per occurrence, with many...
Eliminate Missing Receipts with Continia Expense Management
Chasing employees for missing receipts is a soul-crushing task. Every month, finance teams worldwide face the same frustrating ritual:...
Reporting
Reporting
Slash Your BI Costs: How Power BI HUB Is Revolutionizing Financial Reporting Efficiency
Are you contemplating the acquisition of Power BI Â but are deterred by the high licensing costs associated with each user? In the current...
Why You Need Power BI HUB for Workforce Analytics: Transforming HR Data into Actionable Insights
As organizations expand and workforces become more distributed, conventional methods of HR analytics are failing to meet the demands of...
Microsoft's 2025 Release Wave 1: AI-Powered Enhancements and Key Improvements to Microsoft Business Central
Microsoft’s 2025 Release Wave 1 brings a transformative suite of updates, including new AI-powered capabilities and streamlined processes...
Why you need to get a Microsoft Business Central Partner in West Africa.
Getting a Microsoft BCÂ partner is more important than you think. While the software eases your business processes and makes them more...
Jet Reports: Capture and Store User Input for Data-Driven Insights
Have you ever desired to store user data directly within a Jet Reports report  while in report mode? This innovative feature empowers...
Jet Reports vs. Power BI: Everything You Need to Know
When it comes to business intelligence (BI) and data reporting, two tools that stand out are Jet Reports and Power BI. Each has its own...
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