Recent Articles

How BizView Complements Power BI | Planning, Forecasting & KPI Management

In the modern era of data-driven decision-making, organisations rely on advanced tools to analyse and interpret complex datasets. Power...

How You Can Use BizView for Your Financial Planning and Analysis: A Comprehensive Guide

Let's face it: financial planning and analysis (FP&A) can be a real pain. Endless spreadsheets, disconnected systems, and manual...

Using AI in Dynamics 365 Business Central

Microsoft Business Central [BC] is a solution to your business needs. Business Central is equipped with the best tools to ease your...

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Modern Service Management: A Guide to Transforming Your IT Operations

Did you know that organisations with mature ITSM processes experience a 45% improvement in customer satisfaction, according to Forrester?...

What is Help Desk Software?

Have you noticed how businesses are handling customer support these days? You may see more companies using specialised software to manage...

Streamlining ITSM Upgrades with Atlassian Jira: The Future of Agile Service Management

We can’t expect to address current issues with outdated thinking and methods. In IT service management (ITSM), the stakes are high, with...

Understanding Service Level Agreements (SLAs) in Jira Service Management

What is a Service Level Agreement (SLA)? A Service Level Agreement (SLA) is a formal contract between a service provider and a customer...

The State of AI in Service Management

The term "AI Service Management" (AISM) refers to the growing use of AI in service management to boost productivity, enhance customer...

Six Steps to Successful Work Management

In Part 1 ( Why Mastering Work Management Tools is Crucial for Organisational Success?) , we discussed the vital need for...

Leveraging Jira and PowerBI for Data-Driven Project Management Success

Data-driven decision-making is the key to project management success in today’s fast-paced business environment. Project management is a...

Unlocking the Secrets of Profit Growth: An In-Depth Guide to Maximizing Your Financial Performance

Profit analysis, also known as profitability analysis, is the process of evaluating a business’s financial performance to determine how...

How to Create a General Outlook of the Performance of a Business Based on Relevant Metrics

I was privileged to be among those who reviewed the submission for the Datafest Africa program. Some of the submissions prompted the...